Our service
Our many years’ experience as an international IT distributor has given us insights into the needs and requirements of our customers. For this reason, Siewert & Kau offers a product portfolio tailored specifically to specialty stores and systems vendors. We ensure the highest availability of goods at optimum market prices, favorable delivery conditions, and individually established lines of credit and payment terms.
Siewert & Kau does not leave you in the lurch in case of problems. Our online RMA is available 24/7 to customers so that you can track your returns. We do much more than simply pass incoming RMA cases on to the respective manufacturer. Our service team has the commitment and drive to look for sensible solutions to achieve easy and fast processing for our partners without red tape.
Using our reliable Internet portal, you can access our central services online at any time, and take advantage of a variety of useful tools and offers.
Siewert & Kau does much more than what is typical in IT distribution. As an international provider with a close connection to the customer, we respond to partner requests. This is why we have continually expanded upon our service offerings. Siewert & Kau over time has become a reliable service provider for many companies in the areas of warehousing, packing, and goods distribution. Our additional offerings in finance and logistics service help reduce on-site resources and costs, simplify costing and processes, and guarantee on-time processing by means of a highly professional and dynamic infrastructure.
We offer comprehensive rollout management. It includes the development of distribution plans, delivery and resource planning, complete warehousing, as well as logistics, including invoicing and processing of RMAs. Deliveries are tracked using Track & Trace. Our computer technicians link your system to our infrastructure via XML. And naturally, all rollout management takes place under the corporate identity of the respective partner.
Our customers also receive a broad range of marketing support, such as POS materials and giveaways.
